Adventures Club Act Privacy and Cookie Policy
Welcome to the Adventures Club Act website, a company dedicated to the rental of motor vehicles for tourism, located at C. Juan Pablo Duarte #191, Las Terrenas, Samaná. 32000, and with telephone number: (829)-764-5622 / (809)-240-6671.
On this website we inform you about our privacy and cookies policy, which regulates the processing of personal data that you provide us or that we collect through our website. We recommend that you read this policy carefully before using our website or our services.
By using our website or our services, you accept the processing of your personal data in accordance with this policy. If you do not agree with it, please do not use our website or our services.What personal data do we collect and what do we use it for?
The personal data we collect is the following:
Identification data: name, surname, identity and electoral card number or passport number.
Contact information: address, email and telephone number.
Rental data: date, time, place, type and model of vehicle, duration and rental price. Payment details: credit or debit card number, expiration date and security code.
We collect these data when you provide them to us when filling out the registration form. reservation or contact on our website, or when they contact us by phone or email.
We use this data for the following purposes:
Manage your reservation and provide you with the vehicle rental service that you request.
send confirmations, reminders, invoices and other documents related to the service. Respond to your queries, requests, claims or suggestions.
Carry out satisfaction surveys or market studies to improve our services and adapt them to your preferences and interests.
Send you commercial information about our products, services, offers, promotions or news, by email or by other electronic means, provided you have given us your express consent to do so.
With whom do we share your personal data?
We do not sell or transfer your personal data to third parties without your prior consent. We only share your personal data with the following entities or persons:
Suppliers or collaborators that provide us with services related to vehicle rental, such as transport, maintenance, repair or roadside assistance companies. These providers or collaborators only access your personal data to fulfill their contractual obligations with us and do not use it for any other purpose.
Public or judicial authorities when necessary to comply with a legal obligation or a court order. Other entities of the Adventures Club Act group when necessary for internal administrative purposes or to offer you products or services that may be of interest to you.
What rights do you have over your personal data?
You have the following rights regarding your personal data:
Right to access your personal data to know what data we have and how we treat it.
Right to rectify your personal data if they are inaccurate or incomplete.
Right to delete your personal data if they are no longer necessary for the purposes for which they were collected or if you withdraw your consent.
Right to limit the processing of your personal data in certain cases, such as when you challenge the accuracy of the same or when you oppose their treatment.
Right to receive your personal data in a structured, common and machine-readable format, or to request its transmission to another controller when technically possible.
Right to oppose the processing of your personal data for reasons related to your particular situation or when the processing is based on our legitimate interest or that of a third party.
Right to revoke your consent at any time when the treatment is based on it, without affecting the legality of the treatment based on the consent prior to its withdrawal.
Right to file a claim with the competent control authority if you consider that the processing of your personal data violates the applicable regulations.
You can exercise these rights by sending us a written request, accompanied by a copy of your identity document, to our postal address or to our email: info@adventuresclubact.com
How do we protect your personal data?
We apply appropriate technical, organizational and legal measures to protect your personal data against unauthorized access, loss, destruction, damage or misuse. These measures include:
Encrypt the information you send us through our website using the SSL (Secure Socket Layer) protocol.
Restrict access to your personal data only to authorized personnel who need it to fulfill their functions.
Train and instruct our staff on the rules and good practices for the protection of personal data.
Periodically review and update our security policies and procedures.
How long do we keep your personal data?
We keep your personal data for the time necessary to fulfill the purposes for which it was collected, unless the law obliges us or allows us to keep it for a longer time.
In general, we apply the following criteria to determine the retention period of your personal data:
The personal data related to the management of your reservation and the provision of the vehicle rental service are kept for the time necessary to execute the contract and comply with the legal or fiscal obligations derived from it.
Personal data related to the sending of commercial information is kept until you ask us to stop sending it to you or until you revoke your consent.
Personal data related to queries, requests, claims or suggestions are kept for the time necessary to attend to and respond to them.
Personal data related to satisfaction surveys or market studies are kept for the time necessary to carry them out and analyze them.
Once the conservation periods have elapsed, we delete or anonymize your personal data, unless we must keep it in the form of evidence or for the formulation, exercise or defense of claims.
What are cookies and how do we use them?
Cookies are small text files that are installed in your browser when you visit our website and are used to store information about your visit and recognize you when you visit it again. Cookies can have different purposes, such as improving functionality, personalizing the experience, analyzing behavior or displaying advertising.
On our website we use the following types of cookies:
Technical cookies: These are cookies that are necessary for the basic functioning of our website, such as allowing you to browse by it, access secure areas or remember your preferences. These cookies do not require your consent and cannot be disabled.
Analytical cookies: These are cookies that allow us to measure and analyze the use made by users of our website, such as the number of visits, the pages viewed, the time spent or the sources of traffic. These cookies help us to improve our services and tailor them to your needs and interests. These cookies require your prior consent and you can disable them at any time.
Advertising cookies: These are cookies that allow us to display personalized ads based on your profile, preferences and interests. These cookies also allow us to measure the effectiveness of our advertising campaigns and limit the number of
times you see an advertisement. These cookies require your prior consent and you can disable them at any time.
Some cookies are our own, that is, we generate them ourselves. Other cookies are from third parties, that is, they are generated by other entities that collaborate with us, such as Google Analytics or Facebook. You can consult more information about these cookies and their privacy policies on their respective websites.